In today’s fast-paced world, customer service providers need to rely on email and telemarketing to stay connected to customers. The use of email has revolutionized the way the working world communicates. Email lets customer service workers stay connected to customers asynchronously, without having to talk directly to them. When used properly, email is a very effective service tool. Another way to stay connected to busy customers is through telemarketing. This can be a difficult at times, because the wrong telemarketing approach will turn off customers. This course discusses digital communications. It is designed for a general business audience.