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    In today’s fast-paced world, customer service providers need to rely on email and telemarketing to stay connected to customers. The use of email has revolutionized the way the working world communicates. Email lets customer service workers stay connected to customers asynchronously, without having to talk directly to them. When used properly, email is a very effective service tool. Another way to stay connected to busy customers is through telemarketing. This can be a difficult at times, because the wrong telemarketing approach will turn off customers. This course discusses digital communications. It is designed for a general business audience.

    Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. This course, Effective Emails, Memos, and Letters, will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.

    In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender’s reputation.

    E-mail is one of the greatest inventions of our lifetime phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? This course helps you learn the best way to create and use e-mail. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results.

    Through this simulation, the learner will play the role of a project manager on a new product development project at HealthMax Software. The goal of the project is to develop Health Records, a new medical records software system.

    Leave hunt-and-peck to the chickens. Effective and efficient keyboarding is more than tapping the correct letter. Our course teaches you to react to letters instead of finding them on the keyboard. This breakthrough guide brims with step-by-step exercises for keyboarding with ease. Develop your digital dexterity with our Keyboarding Basics course.

    Facebook is the largest social network in the world, with well over a billion users. The business case for using social media is compelling, and many already use Facebook as part of their online community. Facebook offers several channels that help build engagement, as well as tools that help businesses better leverage the site. Several metrics are available that allow companies to gauge their return on investment. This course will introduce you to how businesses can use Facebook as a method of social media marketing as well as the tools to build an engaging media community and the skills to measure your return on investment

    This course covers basic, intermediate, and advanced features of Microsoft Access 2010 software . Access 2010 is a database application, design, and deployment tool that users use to keep track of important information. Users of this software can keep data on their computer, or they can publish it to the Web, so that other users may access the database with a web browser. Access databases can help the user store and track just about any kind of information, such as inventory, contacts, or business processes.

    This course covers basic, intermediate, and advanced features of Microsoft Access 2013 software. Access 2013 is a database application, design, and deployment tool that users use to keep track of important information. Users of this software can keep data on their computer, or they can publish it to the Web, so that other users may access the database with a web browser. Access databases can help the user store and track just about any kind of information, such as inventory, contacts, or business processes.

    This course is training for basic, intermediate, and advanced features of Microsoft Office Excel 2010 software. Excel is a spreadsheet program in the Microsoft Office system. You can use Excel to create and format workbooks (a collection of spreadsheets) in order to analyze data and make more informed business decisions. Specifically, you can use Excel to track data, build models for analyzing data, write formulas to perform calculations on that data, pivot the data in numerous ways, and present data in a variety of professional looking charts.

    This course is training for basic, intermediate, and advanced features of Microsoft Office Excel 2013 software. Excel 2013 is a spreadsheet program in the Microsoft Office system. Users can use Excel to create and format workbooks (a collection of spreadsheets) in order to analyze data and make more informed business decisions. Excel 2013 is an incredibly powerful tool for getting meaning out of vast amounts of data, as well as being utilized for simple calculations and tracking almost any kind of information. Specially, Excel is used to track data, build models for analyzing data, write formulas to perform calculations on that data, pivot the data in numerous ways, and present data in a variety of professional looking chats.

    This course provides training for basic, intermediate, and advanced features of Microsoft Office Outlook 2010 software. Microsoft Outlook 2010 offers premium business and personal e-mail management tools to more than 500 million Microsoft Office users worldwide. With the release of Outlook 2010, users get a richer set of experiences to meet their communication needs at work, home, and school.